Before sending your Vortex® product in for warranty service, please review the following customer concerns. After reading through our troubleshooting tips, you may feel your Vortex® product needs warranty service or evaluation—visit the VIP® Warranty page for our return procedure.


Why am I not getting a range?

You may not be getting a range for a number of different reasons:

  • Atmospheric conditions.
  • Stability.
  • Type of target
  • Distance of target (some are farther than you think).
  • Size of target.
  • Dirty laser lens.
  • Finger is over the laser.
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