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Still Have questions?
Whatever questions you have, and however you prefer to ask them, we’re listening. Our experts are always ready to talk optics, troubleshoot, or shoot the breeze.
Send a Message
Just give us the basics in the form below and we’ll get back to you within 24 hours.
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Live chat with an expert. We’re available from 8AM - 5PM CT, Monday through Friday.
Live in Canada? Head to VortexCanada.net for more information.
Your Questions, Answered
General
What are your hours?
Vortex® is open Monday through Friday, 8 a.m. to 5 p.m. CT. You can contact us via message, email or on social media at any time and we will get back to you!
Can I visit the Vortex® showroom in Barneveld, WI?
We would love it if you did! Our showroom is open Monday through Friday, from 8:00a.m. to 5:00p.m. CT.
Why can’t I login to my account?
Have you forgotten your password? If you have, you can click the ‘forgot password’ link to reset it. Still having issues? Send us a message or an email and we can help!
Can I get a catalog sent to me?
At this time we do not offer our golf catalog in a physical copy, but you can download the digital version here.
How do I share product feedback?
We would love to hear your feedback. You can submit it via the contact us form or write a review on the bottom of the specific product page.
Do you sell gift cards?
We currently do not offer virtual or physical gift cards.
What is a Favorites and how does it work?
A favorite list can be used to store all your favorite products. When you are looking at a product page, there is an option to ‘add to favorites.’ Click to add, and then view your favorites in your account. It is mostly an opportunity to save your favorites in one central location. Note: you must have an account created for products to be saved.
How do I apply for employment with Vortex?
We are always looking for people to join our team. Open positions are listed on our careers page.
Orders
Why can't I login to my account?
Have you forgotten your password? If you have, you can click the ‘forgot password’ link to reset it. Still having issues? Send us a message or an email and we can help!
Where do you ship products?
We ship only to locations within the United States (including Alaska and Hawaii). We do not ship to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
What payment methods do you accept?
We accept most major credit cards.
Can I track my order?
Yes, when your product ships you will receive notification. You can also check the progress of your order under ‘my account.’
Can I update my order after purchasing?
If you need to make updates to your order before it ships, please contact us as soon as possible: 1(800)- 486-7839 ext. 1.
Can I buy direct?
You can buy apparel, branded gear and optics accessories direct from our website! For other optics needs, we encourage you to visit one of our dealers.
Programs
Do you offer military discounts?
Visit our Military and Law Enforcement program page for more details!
Product + Technology
What is the difference between the Blade® and Blade® Slope Laser Rangefinders?
The Blade® Slope includes slope compensation, which means you get the line-of-sight range to the pin, and the range adjusted for the angle of the terrain between you and your target. Both rangefinders are tournament legal as the Blade® Slope also includes external LEDs to show Slope Mode is in use.
What is image stabilization and why does it help my golf game?
The Anarch® Laser Rangefinder is built around image stabilization technology. This means that gyroscopes in the rangefinder work to steady the almost imperceptible shakes and movements in your hands, and the larger movements from things like wind gusts. That means that you can be confident you’re locked onto the pin, not a tree behind it.
Troubleshooting
Rangefinders
Why am I not getting a range?
You may not be getting a range for a number of different reasons:
- Atmospheric Conditions
- Stability.
- Type of target
- Distance of target (some are farther than you think).
- Size of taget.
- Dirty Laser Lens.
- Finger is over the laser.






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